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100-140 Valid Test Objectives & Valid 100-140 Vce Dumps

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Cisco Certified Support Technician (CCST) IT Support Sample Questions (Q74-Q79):

NEW QUESTION # 74
A company wants to ensure that their Google Drive mappings are consistent across multiple user accounts and that all users have appropriate access based on their job roles. Which approach should IT support take to standardize Google Drive access and mappings across the organization?

A. Configure individual Google Drive mappings manually for each user
B. Implement a third-party tool that syncs Google Drive with Active Directory groups
C. Use Group Policy in Windows to deploy Google Drive configurations
D. Encourage users to share their login information with each other

Answer: B

Explanation:
To manage Google Drive access efficiently across multiple users and ensure consistency in permissions and mappings, using a third-party tool that integrates Google Drive with Active Directory can automate and streamline the process based on group memberships and roles.
Option A is incorrect because manually configuring mappings for each user is inefficient and prone to inconsistency, especially in larger organizations.
Option B is incorrect because while Group Policy is powerful for many configurations, it does not natively support Google Drive mapping configurations.
Option D is incorrect because sharing login information compromises security and violates basic security policies.

NEW QUESTION # 75
What is phishing?

A. Exploiting a vulnerability in software
B. Sending deceptive emails to obtain sensitive information
C. Redirecting internet traffic to malicious sites
D. Infecting a system with a virus

Answer: B

NEW QUESTION # 76
A technician troubleshooting a fax machine finds that it can send faxes but cannot receive them.
What should be checked to resolve this issue?

A. The fax machine's sending unit
B. The fax machine's receiving settings
C. The paper supply in the fax machine
D. The toner levels in the fax machine

Answer: B

Explanation:
Correct Answer. C. The fax machine's receiving settings If a fax machine can send but not receive faxes, it suggests that the issue may lie with settings specific to receiving faxes, such as incorrect mode or reception settings.
Option A is incorrect. The sending unit functioning correctly does not impact receiving capabilities.
Option B is incorrect. A lack of paper would prevent printing but not the machine's ability to receive faxes into memory.
Option D is incorrect. Toner levels would affect the printout quality and output but not the reception of incoming faxes.

NEW QUESTION # 77
How should internal knowledge base articles be maintained to ensure they provide reliable support for troubleshooting?

A. Periodically review and revise articles to reflect current best practices and technological updates
B. Focus solely on hardware issues, as software environments are too variable to document effectively
C. Regularly remove older articles to prioritize new information
D. Keep all articles indefinitely to maintain a complete historical record

Answer: A

Explanation:
Correct Answer. B. Periodically review and revise articles to reflect current best practices and technological updates Maintaining an up-to-date and accurate knowledge base by regularly reviewing and updating articles ensures that the information remains relevant and effective for current technological environments.
Option A is incorrect because older articles can still provide valuable insights, especially for legacy systems or recurring issues.
Option C is incorrect because without curation, the knowledge base can become cluttered with outdated or redundant information, reducing its utility.
Option D is incorrect as documenting software issues is equally important; the approach to documentation should adapt to the variability of software environments rather than ignoring them.

NEW QUESTION # 78
A finance department user complains that their workstation, which is connected via an Ethernet cable, experiences slower speeds compared to other departments. What should be the first action to troubleshoot this issue?

A. Increase the workstation's RAM
B. Replace the Ethernet cable with a fiber optic cable
C. Test the speed using a network testing tool and check the Ethernet cable for damage
D. Connect the workstation to a WLAN to compare speeds

Answer: C

Explanation:
Correct Answer. B. Test the speed using a network testing tool and check the Ethernet cable for damage Using a network testing tool to check the connection speed and inspecting the physical state of the Ethernet cable can help identify if the issue is related to cable damage or other network bottlenecks.
Option A is incorrect. Replacing the Ethernet cable with fiber optic is impractical and unlikely to address issues specific to one workstation.
Option C is incorrect. RAM increases general computing performance but would not specifically affect network speeds.
Option D is incorrect. While connecting to WLAN could offer diagnostic insights, it doesn't directly resolve the issue or identify the cause of slower speeds on the Ethernet connection.

NEW QUESTION # 79
......

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